Terms & Conditions.
SLEEP SUPPORT SERVICES
Please read the below policies carefully before making payment and agreeing to commence a sleep package.
PAYMENT & CANCELLATIONS-TINY YAWN, LITTLE YAWN & BIG YAWN PACKAGES
1. The fee for Leanne Fraser’s Sleep consultation package is due in full at the time of booking to secure your consultation date and time.
2. If the consultation package is completely cancelled, the following refund policy applies:
Less than 24 hours notice, no refund given
1-2 days notice, 50% refund
3 days + notice, 75% refund
3. If the consultation date and time needs to be changed, this can be done at a minimum of 3 days notice before the original planned consultation date and no amendment fee will apply. Any change to the consultation date with less than 3 days notice will incur a £50 additional fee.
4. In the event of your child being unwell, the consultation can still go ahead and the support part of the plan delayed until he/she is well again.
5. All deposits are non refundable
6. Once the initial consultation has taken place, no refund can be given for the remaining support or email part of the package if you choose not to use it.
7. In the event that you decide you want to ‘pause’ the support section of the plan until a later date, this can be rearranged but must be used within 4 weeks following the initial consultation. Please advise 3 working days in advance when you wish to recommence the plan. If the support is not used within 4 weeks it will be lost.
8. At the end of a plan any remaining unused support calls or emails cannot be refunded or transferred to a later date.
9. In the event Leanne Fraser needs to cancel a consultation due to illness or unforeseen circumstances, it will be rearranged at the earliest opportunity or a full refund offered.
PAYMENT & CANCELLATIONS-30 MIN SLEEP SUPPORT CALLS, PREVIOUS CLIENT PHONE/EMAIL EXTRA SUPPORT PACKAGES
10. Payment must be made 24 hours in advance of the arranged date to start
11. If the consultation package is completely cancelled, the following refund policy applies:
Less than 24 hours notice, no refund given
1-2 days notice, 50% refund
3 days + notice, 75% refund
12. Date of call can be changed with 24 hours + notice without an amendment fee
13. Less than 24 hours notice will incur a £10 fee
14. Email packages can be cancelled and refunded without charge
SAFETY
15. Leanne Fraser advises you follow SIDS guidelines in conjunction with working on your child’s sleep. She cannot be held responsible for any consequences when not adhering to these rules. (See Lullaby Trust website)
16. You must inform Leanne Fraser of any medical or feeding concerns at the point of the questionnaire or 15-minute initial phone call. A sleep plan cannot be started with any possibility that a child is in pain. Leanne Fraser may refer or advise you to seek medical or professional help prior to working on sleep should she see fit. This is for your child’s safety.
17. Please consider your own mental state when choosing to work on a sleep plan and ensure you are ready and able to fully commit to the process. You will be asked on questionnaire and during consultation about any current mental health concerns that you have and Leanne Fraser will endevour to sign post you to additional support where needed. Leanne will always be sympathetic and understanding of any mental health conditions but reserves the right to delay starting any sleep training should she believe your current mental state will inhibit any progress and cause distress to you or your child.
18. My services are not medical advice. The advice you receive from me is for informational purposes only and is intended for use with common early childhood sleep issues that are wholly unrelated to medical conditions. My advice is not intended to be a substitute for medical advice or treatment. Always seek the advice of your doctor or a qualified health practitioner regarding any matters that may require medical attention or diagnosis, and before following the advice and using the techniques described in. Reliance on any information provided by Leanne Fraser is solely at your own risk.
RESULTS OF THE LITTLE YAWN & BIG YAWN PLAN
19. Leanne Fraser advises you to read the sleep plan carefully and to follow it consistently in order to achieve success. If the plan is followed, Leanne Fraser is confident you will get the best results possible for your child’s sleep and inline with your sleep goals. Illness, teething, lack of consistency with the plan and new developmental milestones reached during the plan can impact the progress. The timescale in which progress is achieved can vary wildly and depends on the individual child and the addition factors already mentioned. Your time, commitment and focus are needed to achieve the best results possible during sleep training. It should be made a priority during the time working together.
20. Leanne Fraser asks parents to work alongside her during the plan, and be adaptable to changes to it that may be required to improve sleep further.
21. Leanne Fraser does not accept liability or responsibility for sleep training that does not achieve the desired result during or after the time working together. Not all children are the same and from time to time the process may not be as effective as hoped or need more than the given time to improve.
22. Leanne Fraser cannot guarantee all sleep issues will be resolved in the given support period, as in some cases more time is needed outside of the 2 weeks plan to complete the process, but is confident of improvement at the very least. For the majority, your child’s sleep will be fully resolved in the given time, as long as the plan is followed and there is are no illnesses or developments. On occasion, the progress may not be as rapid or fully resolved in the 2-week period; the reasons for this can be varied.
23. If your child becomes too unwell to continue the sleep plan, we will pause support and continue once your child is better.
24. In no event will Leanne Fraser be liable to you for any other claim, losses or damages
FOLLOW UP SUPPORT-LITTLE YAWN AND BIG YAWN PACKAGES
25. Support phone calls will be approximately 20 minutes in length and sleep log information must be provided in order for Leanne Fraser to answer your queries. Calls will take place at pre- arranged times during the week and before 9.30am on Saturdays. No calls will be scheduled on Sundays.
26. Without accurate sleep log information Leanne Fraser cannot help and guide you to the next stage of your plan.
27. If a phone call is missed and not returned within 30 minutes, then this phone call will count as being used from your package.
28. Support emails will be responded to on the same day whenever possible, but at most within a 24 hour period. Sleep log information must be provided. On Saturdays emails will be checked before 9.30am and once again in the late afternoon/early evening. On Sundays emails are not monitored.
29. Leanne Fraser does not respond to text or Whatsapp massages. Scheduled phone calls or emails to Leanne@littleyawners.com are the only method of support communication.
30. You must advise Leanne Fraser before 12 noon on the day you are starting your sleep plan, so that your first support call can be arranged for the next day.
RESULTS OF THE TINY YAWNERS PACKAGE
31.The Newborn plan is not sleep training, but a set of goals to work towards within a loose timeframe determined by you, the parent or caregiver
32.The progress of this plan is not monitored by Leanne Fraser as it is during a 2-week one to one package, so the results and improvements from this can vary depending on the work put in by you
33. Leanne Fraser is confident in at least some improvement and progress with your newborn’s sleep should you follow all or some of the goals, but the plan is not designed to fully resolve night sleep.
34. A follow up call will be scheduled following the consultation where you will need to provide 48 hours of sleep logs in order to be advised efficiently on the call.
RESULTS OF A 30 MIN SLEEP SUPPORT CALL
35. Sleep support calls are for advice on issues such as bedtime routine, naps and early wakes but are not designed to fully resolve night sleep.
36.In some instances the guidance may result in full night sleep, but this will depend if your child is already sleeping independently (without your presence). In the main a 30min call is for tweaks and improvement only
37. You will be asked for sleep logs to be provided before the 30min call so that Leanne can help you in the most effective way possible.
YOUR DATA/CONFIDENTIALITY
38. Your contact details including name, address, email and phone number will be stored on a password protected electronic device for communication and invoice purposes only and will not be shared with any other person or business.
39. Information about your child, including their name, date or birth, weight and medical history will be requested in conjunction with the sleep plan in the form of a questionnaire and stored as previously mentioned.
40. In line with GDPR legislation, Leanne Fraser is a member of the ICO, the UK’s independent body set up to uphold information rights.
41. All conversations and information provided are fully confidential
42. In the event that information is disclosed during the time working that raises concern with regards to you or your child from a safeguarding perspective, Leanne Fraser has a duty of care to protect your safety and in this instance confidentiality will be wavered and a relevant support provider will be informed.
43. Your emailed written or video testimonial will be displayed (anonymously if requested) on social media for business purposes only. By supplying this to Leanne Fraser, you agree for it to be used in this way.
BABY MASSAGE SERVICES
BOOKING
Check dates, times of sessions and location carefully before booking
Only the parent or full time caregiver may attend classes with the baby, and only one parent can attend
The course is suitable for babies from birth to pre crawling and must be under 1 years of age
- The booking fee is for the full 5 week course and made payable in advance to secure your booking- one off classes are not available
- On receipt of your payment you will receive a confirmation email
- One week before the course date starts you will receive an email from kinship baby massage with any further information you need to know
- If you do not receive either email, please contact Leanne@littleyawners.com
CANCELLATIONS
- Refunds are not available once booking and payment is made
- Should you need to cancel your booking before the first course has started, you may transfer this place to someone else, but this should be done independently of Little Yawners baby massage, including any payment. You must inform Little Yawners baby massage of this transfer by emailing leanne@littleyawners.com before the first date of the course. Once the course has started it is not possible to transfer the place.
- Any classes you miss during a course are unable to be refunded individually and cannot be transferred to another person
- Little Yawners baby massage reserve the right to cancel a course or class due to unforeseen circumstances or if minimum numbers required are not met. If an entire course is cancelled an alternative date for commencement will be offered or otherwise a full refund issued. Should an individual class be cancelled, the course will be extended by adding another week onto the end of the course
- Private Group Courses or 1:1 courses can not be transferred or refunded once payment has been made, but Little Yawners baby massage reserve the right to cancel or reschedule due to unforeseen circumstances
- Private Group or 1:1 course payments must be made 7 days prior to the first course date. An invoice will be issued for this payment.
SAFETY
-Little Yawners baby massage are not liable for any loss, damage or injury that may occur whilst attending our classes.
- You are responsible for all applications of massage skills you may practise in and outside the classes both now & in the future.
COVID-19
-In the event of a local of national lockdown or Covid outbreak where classes are unable to continue in-person, all classes will be transferred online on the same dates and times as the original course booked. Refunds or transfers to alternative dates will not be issued.
-Yoga mats will be provided and will be sanitised between use, clients are welcome to bring their own if preferred
-If participants feel unwell or if they or their family show any signs of covid-19 they must not attend and must inform the instructor
-Participants attend sessions at their own risk